Privacy policy

Last updated: October 27, 2026

This Privacy Policy explains how MUSE Handbags collects, uses, shares, and protects personal information when you visit our website, make a purchase, contact us, subscribe to communications, or otherwise interact with our services.

MUSE Handbags is a brand owned and operated by Biltain Enterprises Inc.

1. Information We Collect

Depending on how you interact with MUSE Handbags, we may collect information including:

Contact Information

Name
Email address
Shipping address
Billing address
Telephone number where provided

Order Information

Products purchased
Order number
Transaction information
Shipping and delivery details
Return or refund information

Payment Information

Payments are processed through Shopify and authorized payment providers.

We do not directly store complete payment-card information.

Account Information

If you create or use a customer account, we may collect information associated with that account.

Contact Form Information

When you contact us through a form, we may collect information such as:

Name
Email address
Order number
Inquiry category
Message content
Any additional information you voluntarily provide

Marketing Information

If you subscribe to our newsletter or marketing communications, we may collect your email address and information about your interaction with those communications.

Technical and Usage Information

We and our service providers may automatically collect information such as:

IP address
Browser type
Device information
Pages viewed
Referring website
Website interactions
Cookie and similar technology data

2. How We Use Personal Information

We may use personal information to:

Process and fulfill orders
Process payments
Arrange shipping and delivery
Provide order updates
Manage returns and refunds
Respond to customer inquiries
Provide customer support
Detect or prevent fraud and security incidents
Improve our website and services
Understand website usage
Send marketing communications where permitted
Meet legal, tax, accounting, or regulatory requirements

3. Marketing Communications

If you choose to receive marketing emails, we may send information about:

New arrivals
Product launches
Promotions
Styling inspiration
Other MUSE updates

You may unsubscribe at any time by using the unsubscribe link included in marketing emails.

Transactional communications relating to an order or customer-service request may still be sent when necessary.

4. Cookies and Similar Technologies

We use cookies and similar technologies to:

Operate and secure the website
Support checkout and account functionality
Remember preferences
Understand site usage and performance
Detect fraud or security issues
Measure marketing effectiveness
Personalize marketing where enabled and legally permitted

Your browser may allow you to block or delete certain cookies, although doing so may affect website functionality.

5. Shopify

Our online store is hosted and supported by Shopify.

Shopify may process personal information as necessary to provide ecommerce, checkout, payment, analytics, fraud-prevention, hosting, and related services.

Shopify maintains its own privacy practices concerning information it processes.

6. Third-Party Service Providers

We may share necessary personal information with service providers that help operate our business, including:

Shopify
Payment processors
Shipping and delivery providers
Email and marketing platforms
Analytics providers
Fraud-prevention and security services
Customer-support or form-processing services

These providers receive information only as reasonably necessary to perform services on our behalf or as otherwise permitted by law.

7. Payment Processing

Payments are handled by authorized payment processors.

MUSE Handbags does not directly store complete payment-card details.

Payment providers process information according to their own privacy and security practices.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide our services
Fulfill orders
Maintain business and transaction records
Meet legal or regulatory obligations
Resolve disputes
Prevent fraud
Enforce agreements

Retention periods may vary depending on the type of information and applicable requirements.

10. Your Privacy Rights

Depending on where you live and applicable law, you may have rights relating to your personal information, including the right to:

Request access to personal information
Request correction of inaccurate information
Request deletion of certain personal information
Obtain certain information in a portable format
Opt out of certain marketing communications
Exercise other privacy rights available under applicable law

To submit a privacy request, contact:

hello@musehandbags.com

We may need to verify your identity before fulfilling certain requests.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

11. Children’s Privacy

Our website is not directed toward children.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If you believe a child has provided personal information to us improperly, contact us at hello@musehandbags.com.

12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review their privacy policies separately.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal requirements.

The latest version will be posted on this page with the revised “Last updated” date.

14. Contact Us

For privacy-related questions or requests: