Refund policy
We want you to love your MUSE piece.
If your purchase isn't quite right, we offer returns on eligible items under the conditions outlined below.
Return Window
You may request a return within 15 days of delivery.
To be eligible for a return, the item must:
- Be unused and unworn
- Be in its original condition
- Include all original packaging and accessories
- Not show signs of damage, stains, odors, or wear
- Be returned with the original order information
Non-Returnable Items
For hygiene and quality-control reasons, certain items may not be eligible for return, including:
- Items marked Final Sale
- Personalized or customized products
- Products damaged after delivery due to customer use
- Gift cards
How to Start a Return
Please email hello@musehandbags.com with:
- Your order number
- The item you would like to return
- Reason for the return
- Photos, if the item is damaged or defective
Our team will review your request and provide return instructions.
Please do not send an item back before receiving return approval from our team.
Return Shipping
Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for your bank or payment provider to process the refund.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
We will work with you to resolve the issue as quickly as possible.